Privacy Policy
Last updated:
This Privacy Policy explains how upsnetwork.quest (“we”, “us”, “our”) collects, uses, and shares personal information when you use our website and services in Japan (JP). It also describes your choices and rights.
1. Personal Information We Collect
- Account information: name, email address, and other data you provide to create or manage an account.
- Service and support data: information you submit when you contact us, including communications and requested information.
- Usage and device information: logs, pages visited, timestamps, IP address, and approximate location from IP (if available).
- Cookies and similar technologies: identifiers and analytics-related data (for example, to understand usage and improve the website). Some identifiers may be personal-related information depending on how they are combined and used.
- AI-related processing (if applicable): if we use automated processing to personalize content, match recommendations, or assist you (including where AI is involved), we will do so in line with this policy.
You may be asked to provide additional information during onboarding or purchase.
2. How We Use Personal Information
We may use personal information to:
- Provide, maintain, and secure our website and services.
- Administer your account and customer support.
- Understand website usage, diagnose issues, and improve performance (including analytics).
- Personalize experiences or content where we use automated processing, including AI-generated personalization (if applicable).
- Comply with legal obligations and enforce our policies.
3. Legal Basis and Transparency (Japan)
In Japan, we handle personal information under Act on the Protection of Personal Information. We aim to provide appropriate transparency and, where applicable, obtain consent for processing that requires it under applicable guidance, including for cookie/device identifiers that qualify as personal-related information.
4. Sharing and Disclosures
We may share personal information with:
- Service providers: vendors that help us operate the website and deliver services (e.g., hosting, analytics, support tools).
- Business partners (if any): where you explicitly request or use related features.
- Legal and safety: to comply with laws, regulations, lawful requests, or to protect rights and safety.
Where we share data, we require appropriate safeguards. We do not sell personal information as a business practice.
5. International Transfers
If personal information is processed outside Japan, we will take appropriate measures in line with applicable requirements under Act on the Protection of Personal Information and provide transparency about relevant arrangements where required.
6. Retention
We retain personal information only for as long as necessary for the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or alteration.
8. Cookies and Choices
You can control cookies through your browser settings. You may also disable certain analytics technologies. Please note that disabling cookies may affect website functionality and analytics.
9. Your Rights and How to Contact Us
Depending on applicable law and circumstances, you may request access to, correction of, or deletion of your personal information, and may have other rights. To exercise your rights or ask questions, contact us using the details in the “Contact” section below.
Please include enough information for us to verify your request.